Key Details

  • Salary £18,000 - £25,000
  • Contract Permanent
  • Location Tonbridge, Kent

Software Support Technician

Job Ref: Permanent

Job Description

Our client a well-established software company specialising in advanced business software systems, are looking for a new Software Support Technician. This role is a fantastic opportunity for someone looking to start their career in IT or alternatively an experienced IT Support Technician, salary £18,000 – £25,000 dependant on experience.

Main Responsibilities:

  • Ensure new support calls are logged within reasonable time and the customer is kept up to date with progress.
  • Categorise and escalate queries and monitor their path through to resolution.
  • Resolve helpdesk queries over the phone or via email where possible and take individual responsibility for keeping up to date with new features in the software.
  • Liaise with development and third parties in order to assist with efficient call resolutions.
  • Assist with ad-hoc tasks relating to implementation, system maintenance and support projects.

We are acting as an employment agency in regards to this position.

Essential Skills

  • Self-motivated but also able to work as part of a team.
  • PC literate and competent with MS Windows & Office.
  • Ability to work under pressure and prioritise the workload.
  • Excellent communication skills.
  • Proactive customer-focused approach.
  • Logical approach to problem solving.
  • A-level qualifications or equivalent, plus a minimum of grade C in English and Maths GCSE. Degree level education is preferable, but is not a requirement.

Desirable Skills

  • Experience in an IT based role preferable but not essential.
  • Experience in software support, business accounting, or payroll is not essential, but would be an advantage.

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