Key Details

  • Salary £20400
  • Contract Permanent
  • Location Maidstone

Customer Care Officer

Job Ref: 19641

Job Description

Our client based in the Maidstone area provide online tuition for students and are looking to recruit a Customer Care Officer to join their National Customer Care Team. The position will involve working in a demanding environment and the successful candidate will have excellent communication skills, both written and verbal and have experience of dealing with demanding customers/situations.  The working week is 40 hours, 10.30am to 7pm Monday to Friday with 30 minutes for lunch.

KEY RESPONSIBILITIES:

  • Contact with Families – Dealing with queries regarding programme, contractual issues, material requests.
  • Dispute Resolution/Case Management – Dealing with request for cancellation “out of time.” Where agreement is made to cancel follow case to resolution and return of materials.
  • Dealing with Regulatory Bodies
  • Liaising with other branches
  • Customer Liaison Follow Up – Complete 3 and 10 week Customer Liaison calls, as well as a 6 month follow up or as otherwise required.
  • Online Review Sites – Upload invites to review sites. Monitor, track and respond to reviews left on Feefo and Trust Pilot. Complete web sweeps to highlight any new negative postings in online forums.
  • Visiting Families
  • Liaising with Schools

SKILLS AND EXPERIENCE:

  • Articulate, diligent, dependable, reliable, honest and punctual
  • Flexible, loyal and hard working. Good multi-tasker
  • Positive outlook, “can and will do” attitude
  • Willing to take direction but also able to work using own initiative
  • Calm, unflappable and able to deal with awkward people/situations
  • Good communicator on all levels
  • Enormous attention to detail and good ability to control paperwork
  • Proficient with collating and presenting statistical data
  • Good organisational skills
  • Sensitive to security, confidentiality and regulatory requirements

We are acting as an Employment Agency in relation to this role

Essential Skills

  • Customer Service

Desirable Skills

  • Dispute Resolution

Apply for this job

Submit your CV and we'll keep you on record

By contacting us via this form or via email, you give us consent to use your data to reply to your query. We will not contact you for any other purpose nor share your personal data with any Third-Party organisations. To know more about how what data we keep and how we use it, please read our Privacy Policy.

Send to a friend

Not right for you? Why not refer a friend

By using this form, you give us consent to use your data to reply to your query. We will not contact you for any other purpose nor share your personal data with any Third-Party organisations. To know more about how what data we keep and how we use it, please read our Privacy Policy.