Key Details

  • Salary £10 per hour
  • Contract 6 months
  • Location West Malling

Customer Support (Software)

Job Ref: 19685

Job Description

Our client based in West Malling is looking to recruit a Customer Support (Software) person to join their team for a 6 month contract.  The purpose of the role will be to help the Company maximise revenue from its SAAS product and the successful candidate will be working with their Online Team alongside developers, sales & marketing and billing.

 

Main Responsibilities:

 

  • Responding to email and telephone requests from customers for help configuring the Company’s web-based system, demonstrating features and user support.
  • Following up to ensure customers are happy.

 

Essential Skills:

 

  • Communication skills and common-sense are most important.
  • Friendly and professional telephone manner and writing skills.
  • No specific software experience is necessary but must be computer/web literate.

 

Terms: 6 month contract

Monday – Friday, 9am – 5pm

£10 per hour

 

We are acting as a Recruitment Agency in relation to this role.

Essential Skills

  • Customer Service experience

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